Terms of Service

1. Introduction

1.1. These Terms of Service (the "Terms") govern your access to and use of the Syncding.com SaaS platform (the "Service"), provided by Syncding.com, a company registered in [Country of Registration] with registration number [Registration Number] and registered office at [Address] ("we", "us", "our").

1.2. By accessing or using the Service, you ("you", "User", "Customer") agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Service.

1.3. These Terms are governed by and construed in accordance with the laws of Spain.

2. Provision of the Service

2.1. We grant you a non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms.

2.2. We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice.

2.3. You are responsible for obtaining and maintaining all necessary equipment and internet access required to access and use the Service.

2.4. We will make reasonable efforts to ensure the Service is available, but we do not guarantee uninterrupted or error-free access.

3. User Accounts

3.1. You must create an account to access certain features of the Service.

3.2. You are responsible for maintaining the confidentiality of your account credentials.

3.3. You are responsible for all activities that occur under your account.

3.4. You must provide accurate and complete information when creating your account.

3.5. We reserve the right to suspend or terminate your account if you violate these Terms.

4. Data Protection and GDPR Compliance

4.1. We process your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

4.2. Our Privacy Policy Privacy Policy describes how we collect, use, and protect your personal data.

4.3. If you are a business customer, we will enter into a Data Processing Agreement (DPA) to ensure compliance with Article 28 of the GDPR.

4.4. You are responsible for ensuring that any data you upload to the Service complies with applicable data protection laws.

4.5. We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, and destruction.

5. User Content

5.1. You retain ownership of any content you upload to the Service ("User Content").

5.2. You are responsible for ensuring that your User Content does not infringe any third-party rights or violate any applicable laws.

5.3. We reserve the right to remove any User Content that we deem to be inappropriate or in violation of these Terms.

5.4. You should use encryption to protect your User Content.

6. Payment Processor

6.1. We use Stripe as our third-party payment processor for your subscription. By subscribing, you agree to be bound by Stripe's Services Agreement and authorize us to share with Stripe the transaction information necessary to complete your payment.

https://stripe.com/legal/ssa

7. Payment and Subscription

7.1. If you subscribe to a paid plan, you agree to pay the applicable fees.

7.2. Fees are payable in advance and are refundable for any unused portion of the subscription over 30 days.

7.3. We reserve the right to change our fees at any time, with reasonable notice.

7.4. You are responsible for providing accurate and up-to-date payment information.

7.5. Recurring subscriptions will automatically renew unless you cancel them before the renewal date.

8. Termination

8.1. We may terminate your access to the Service at any time, with or without cause.

8.2. You may terminate your account at any time.

8.3. Upon termination, your right to access and use the Service will cease within 30 days of termination or the next billing cycle.

8.4. Certain provisions of these Terms will survive termination, including those relating to intellectual property, liability, and governing law.

9. Limitation of Liability

9.1. To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

9.2. Our total liability for any claim arising out of or relating to these Terms shall not exceed the amount you paid for the Service in the six months preceding the claim.

9.3. We are not liable for any loss or damage caused by your reliance on any information or content provided through the Service.

10. Warranty Disclaimer

10.1. The Service is provided "as is" and "as available" without any warranties of any kind, either express or implied.

10.2. We disclaim all warranties, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Governing Law and Dispute Resolution

11.1. These Terms shall be governed by and construed in accordance with the laws of Spain.

11.2. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Alicante, Spain.

12. Changes to these Terms

12.1. We reserve the right to modify these Terms at any time.

12.2. We will notify you of any material changes to these Terms by posting the updated Terms on our website or by sending you an email.

12.3. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.

13. Contact Information

13.1. If you have any questions about these Terms, please contact us at:

14. Specific EU Considerations

14.1. Right of Withdrawal

• As per EU consumer protection laws, consumers have the right to withdraw from this contract within 14 days without giving any reason.
• The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
• To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g., a letter sent by post or email).
• If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw.
• The right of withdrawal does not apply to digital content that is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and acknowledgment of loss of the right of withdrawal.

14.2. Online Dispute Resolution (ODR)

• The European Commission provides a platform for online dispute resolution (ODR) which can be accessed at http://ec.europa.eu/consumers/odr/
• We are required to inform you about the existence of the ODR platform and the possibility of using it for resolving disputes.
• Our email address for ODR-related communications is: info@syncding.com

14.3. Alternative Dispute Resolution (ADR)

• We are willing to participate in alternative dispute resolution procedures before a consumer arbitration board.
• Consumers may contact their local consumer protection organization for guidance and support.

14.4. Language of the Contract

• The contract language is English. Any translations are provided for convenience only.
• In case of discrepancies between different language versions, the English version shall prevail.

14.5. Information Requirements

15. Refund Policy

15.1. General Refund Terms

• All payments are processed through our payment processor, Stripe.com
• Refunds are handled in accordance with both our policy and Stripe.com's terms
• Refund requests must be submitted within 30 days of purchase
• All refunds will be processed through the original payment method

15.2. Eligibility for Refunds

• Monthly Subscriptions: Refundable within 14 days of the latest billing cycle
• Annual Subscriptions: Refundable within 30 days of purchase
• Unused Time: Pro-rated refunds are available for annual subscriptions with more than 30 days remaining
• Service Issues: Full refunds may be issued in cases of severe service disruption

15.3. Non-Refundable Items

• Partial months of service already used
• Add-on services once activated
• Custom development work
• Administrative fees
• Charges for exceeding usage limits

15.4. Refund Process

• Submit refund request to support@syncding.com
• Include your:
  • Account email
  • Stripe.com order number
  • Reason for refund
• Refund requests are reviewed within 2 business days
• Approved refunds are processed through Stripe.com within 5-10 business days

15.5. Automatic Refund Eligibility

• Service unavailability exceeding 24 continuous hours
• Double charging or billing errors
• Unauthorized charges (subject to verification)
• Failure to provide advertised core features

15.6. Cancellation vs. Refund

• Cancelling a subscription prevents future charges
• Cancellation alone does not automatically trigger a refund
• Both cancellation and refund must be requested separately if desired

15.7. Special Circumstances

• Enterprise Customers: Subject to terms in their specific service agreement
• Bulk Purchases: May have different refund terms
• Promotional Offers: Special terms may apply as specified in the offer

15.8. Dispute Resolution

• Disputes regarding refunds will be handled through:
  • Our support team
  • Stripe.com's dispute process
  • The ODR platform for EU customers

15.9. Currency and Exchange Rates

• Refunds are processed in the original purchase currency
• Any currency conversion fees or differences are not covered
• Exchange rates are determined by Stripe.com and your payment provider

15.10. Additional Terms

• We reserve the right to reject refund requests that do not comply with this policy
• Abuse of the refund policy may result in account termination
• Multiple refund requests from the same customer will be reviewed with additional scrutiny
• We may require verification of claims made in refund requests

For specific refund requests or questions, please contact: